Betarino Privacy Policy

At Betarino, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you use betarino.com, our mobile browser site or our casino app. By creating an account with Betarino Casino, you confirm that you have read and understood this policy and agree to the collection and use of your information as described below.

Who We Are and Our Legal Basis for Processing

Our casino is operated by Ceshiroza Limitada, registered in Costa Rica, under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. We process your personal data in order to perform our contract with you, to comply with legal and regulatory obligations such as anti-money laundering checks, to pursue our legitimate business interests including fraud prevention, and, where required, based on your consent for marketing communications and certain cookies.

Information We Collect

We collect several categories of information when you use Betarino casino online, including when you log in through Betarino login or use our Betarino casino app:

• We gather identity and registration data such as your name, date of birth, email address, phone number and country of residence
• We collect financial information including payment method details, deposit and withdrawal history, and transaction records needed to process your funds via Visa, Mastercard, Apple Pay, Google Pay or crypto
• We record verification documents submitted during our KYC process, which may include a copy of your ID, proof of address, and in some cases a verification phone call
• We track your gaming activity, including bets placed, bonuses claimed through Betarino bonus and Betarino no deposit bonus offers, and wagering progress
• We log technical data such as your IP address, device type, browser, operating system and geolocation data used to confirm your location and enforce restricted territories
• We retain communication records from live chat, email and any support interactions you have with our customer service team

How We Use Your Information

We use the data we collect to open and manage your account, process deposits and withdrawals, verify your identity, and deliver the Betarino casino bonus offers and promotions you are eligible for. Our team also uses this information to detect and prevent fraud, money laundering and underage gambling, and to meet our obligations under the terms of our Anjouan licence. Where you have consented, we use your contact details to send you newsletters, bonus alerts and updates about new games or tournaments such as Drops & Wins or Spinoleague.

Cookies and Tracking Technologies

Here at Betarino, we use cookies and similar technologies to remember your login preferences, keep your session secure while you play, and understand how players use Betarino live tables, slots and the sportsbook. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site or app. Further details are available in our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate our services, including:

• Payment processors and banking partners who handle deposits and withdrawals, including Original Credit Transfer and Payment Transfer providers
• Our identity verification and KYC partners, who confirm your age, identity and address before your first payout
• Game and software providers such as Pragmatic Play, Evolution, NetEnt and other studios listed in our Providers section, who may need limited data to operate game sessions
• Regulatory authorities, law enforcement agencies or courts, where we are legally required to disclose information
• Marketing and analytics partners who help us measure the performance of our promotions and improve our website

Any third party that processes your data on our behalf is required to maintain appropriate security standards and to use your information only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with financial, tax and anti-money laundering regulations. Our policy is to keep KYC documents, transaction records and communication history for the period required by applicable law, after which we securely delete or anonymize the information.

International Data Transfers

Because Betarino serves players across Germany, Italy, Spain and other French-speaking markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our operator is based. We take appropriate steps to ensure that any such transfer is protected by adequate safeguards consistent with applicable data protection standards.

Your Rights

Depending on where you live, you may have certain rights regarding your personal data, and we are committed to honoring these requests where legally applicable:

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including direct marketing
• You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within the timeframe required by applicable law.

Account Security

We use industry-standard security measures to protect the data stored on our servers, including encryption and restricted internal access. You are responsible for keeping your Betarino casino login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account. Please note that using a VPN or falsifying your geolocation through an encrypted connection is not permitted and may result in the forfeiture of winnings, deposits and bonuses, as well as account closure.

Children's Privacy

Our services are intended only for individuals who are of legal gambling age in their jurisdiction, and we do not knowingly collect data from minors. If we become aware that we have collected information from someone under the legal age, we will take steps to delete that data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of Betarino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team through live chat, available 24/7, or by email at [email protected]. We are here to help you understand how your information is handled whenever you play at Betarino.