Betarino Terms and Conditions

Welcome to Betarino Casino. These terms and conditions govern your use of our website, games and services. By creating an account or using any part of betarino.com, you agree to be bound by the conditions set out below. Please read them carefully before you register or make a deposit.

Who We Are

Betarino Casino is owned and operated by Ceshiroza Limitada, registration number 3-102-909336, registered at Edificio Ofident, Oficina 3, Barrio Dent, San Pedro, Montes de Oca, San Jose, Costa Rica. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-202408027-FI2, held by Ceshiroza SRL as a B2C operator, issued 15 August and valid until 14 August three years later. This licence also covers several sister brands. These terms are governed by the law of Costa Rica, and any dispute falls under the exclusive jurisdiction of the courts of Costa Rica.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal gambling age in your jurisdiction, to use our services. We do not accept players or payments from a number of territories, including the United States, the United Kingdom, Spain, French overseas territories, the Netherlands, Israel, Lithuania, Curacao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan and Ukraine. We also exclude FATF-listed jurisdictions such as North Korea and Iran, along with a wider list of countries subject to additional monitoring. We reserve the right to refuse service to residents of any further restricted country, and it is your responsibility to confirm that online gambling is legal where you live.

Use of VPN and Geolocation

We do not allow the use of VPNs or proxy services to falsify your geolocation. If we discover that you have used an encrypted connection to disguise your real location, we may void your returns, deposits, winnings and bonuses, and we may close your account without further notice.

Account Registration

When you register with Betarino, we ask you to provide accurate, current and complete information. You are responsible for keeping your login credentials confidential and for all activity conducted through your account. Here at Betarino, we only permit one account per person, household and IP address. If you attempt to open additional accounts, we may suspend or close them and withhold any funds held in those accounts.

• You must provide your real name, date of birth and residential address during Betarino casino login setup
• We may request identity documents at any time, including before your first withdrawal
• You agree not to let any third party access or use your account
• We may suspend your account while we verify your identity or payment details

Deposits, Withdrawals and Payments

We accept deposits via Visa, Mastercard, Apple Pay, Google Pay and selected cryptocurrencies including Bitcoin and Litecoin. Minimum deposit amounts vary by promotion and payment method; our welcome package requires at least EUR 15, our sportsbook package requires EUR 20, and our high roller bonus requires EUR 300. Withdrawals are processed back to the original deposit method where possible, via Visa Original Credit Transfer, Mastercard Payment Transfer or crypto. Minimum withdrawal amounts range between EUR 50 and EUR 120 depending on your country of residence and payment method.

At Betarino, we cap intermediary bank charges on transfers at the equivalent of EUR 16. Daily, weekly and monthly withdrawal limits are set per account and shown in your cashier, and these caps increase with your loyalty rank. Wins above EUR 10,000 may be paid in monthly instalments of up to EUR 10,000, and any amount exceeding a payment system's own limit will likewise be paid in instalments. We require that deposits be played through at least three times before a withdrawal request can be processed.

Processing and KYC

Our standard processing time is up to three business days, sometimes referred to as up to 72 hours, after which the payment provider's own timeframe applies. Your first payout will require identity verification, which may include a phone call, and you must supply any requested documents within 15 days. We may delay or decline a withdrawal until verification is complete.

Bonuses and Promotions

Our Betarino bonus offers, including the welcome package, free spins, Pearls and sportsbook bonuses, are subject to specific terms published in the promotions section and summarised here. The welcome package offers up to EUR 2,500 plus 250 free spins and 1,000 Pearls across three deposits, credited automatically with a minimum deposit of EUR 15. Entering a promo code cancels automatically credited welcome bonuses. Wagering requirements, maximum bet limits while wagering, and winnings caps apply to every Betarino casino bonus, and failing to follow these rules may result in forfeiture of bonus funds and associated winnings.

• Bonus funds are sticky and cannot be withdrawn until wagering requirements are met
• Maximum bet while wagering is EUR 5 on slots and EUR 10 on live games
• Different game types contribute differently to wagering, as shown in our bonus terms
• Winnings from any no-deposit offer, including free spins, are capped and that cap remains after wagering is completed

We may amend, suspend or withdraw any promotion at our discretion, and we reserve the right to refuse or cancel a bonus where we suspect abuse, bonus abuse schemes, or a breach of these terms.

Games and Fair Play

Betarino Casino offers games from numerous licensed providers across slots, live casino, jackpots and sportsbook sections. We do not guarantee uninterrupted availability of any specific game or provider, and we may remove or add titles at any time. Betarino live dealer tables, RNG games and sportsbook markets are provided by independent studios and are subject to their own technical conditions, which we incorporate into these terms by reference.

Responsible Gambling

We are committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, time-outs and self-exclusion, accessible through your account settings. If you feel your gambling is becoming a problem, we encourage you to contact our support team or an independent organisation for help. We may also impose limits or exclude an account where we have reasonable grounds to believe this is in your interest.

Our Liability

We provide our services on an "as is" basis and do not warrant that the platform will be free from errors, interruptions or technical faults. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of Betarino Casino. Nothing in these terms limits liability that cannot be excluded under the law of Costa Rica.

Account Closure and Termination

We may suspend or terminate your account if we reasonably believe you have breached these terms, provided false information, engaged in fraudulent activity, or used a VPN to disguise your location. You may close your account at any time by contacting our support team. Where an account is closed for a breach of these terms, we may withhold any pending winnings or bonus funds.

Customer Support

Our support team is available 24/7 through live chat and email at [email protected]. Whether you have a question about a Betarino casino bonus, a pending withdrawal, or how to use the Betarino app, our team is ready to assist you in English.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We will publish the revised terms on our site, and your continued use of Betarino Casino after such changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

Governing Law

These terms are governed by the laws of Costa Rica, and any dispute arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of Costa Rica. By using Betarino, you agree to these terms in full.